CM Grievance Redressal System will be launched on December 25, 2014, which will be celebrated as ‘Good Governance Day’ 23-12-2014
Chandigarh, December 23: Haryana Chief Minister Mr Manohar Lal will launch CM Grievance Redressal System on December 25, 2014, which will be celebrated as ‘Good Governance Day’ throughout the country. While stating this here today, an official spokesman said that the CM Grievance Redressal System has been designed for an efficient redressal of public grievances. This is being done through the CM Grievance Redressal and Monitoring System initially through the launch of single windows at District Headquarter in each District and the Centralized Grievance Cell at CM’s Secretariat, Chandigarh. The spokesman said that CM Grievances Redressal and Monitoring System is an integrated workflow system based on web technology. On entry into the system, it facilitates system generated unique registration number. The entered data is transmitted between Deputy Commissioners (DCs), departments and their subordinate offices on-line. The system also facilitates online tracking of status of grievances, he added. He said that any citizen can use the options for his or her grievance representation which is either present the grievance representation at the CM Window at the District Headquarter or send the same by post to CM Office, 4th Floor, Haryana Civil Secretariat, Sector-1, Chandigarh. While DC’s or Administrative Secretaries would review pendency of grievances online, SMS alert would be sent by the Grievance Redressal Monitoring System to the citizens at predefined intervals and first detailed reply to the citizens would have to be sent in seven days time, he further added. He said that the City Magistrates in Districts would be the Nodal Officer for coordination and follow up with secure access to the Grievance Monitoring System. He said that Operational Training has been provided to all concerned during December 15-18, 2014 through Video Conferencing.